Forbinde

Setup guide

BigCommerce → shipping labels

Install via marketplace / OAuth. Same labels path — weight + carton, no SKU mapping.

What you paste where

  • Into Forbinde: LumaSwift API credentials, ship-from ZIP (if quoting). Ship carton L×W×H only if the storefront does not send dims (mainly Shopify).
  • Into LumaSwift: the webhook URL Forbinde shows after connect
  • Into the store: product weight and L×W×H when the platform supports them (preferred over a global ship carton)
  • You skip: SKU mapping / warehouse catalog (labels-only default)
  1. 1

    Install Forbinde on the BigCommerce store

    Approve OAuth from the marketplace or Forbinde Integrations → Connect.

  2. 2

    Connect LumaSwift + paste webhook URL

    Paste credentials → Save & test → paste Forbinde’s webhook URL into LumaSwift for tracking writeback.

  3. 3

    Set product weight + ship carton, then subscribe

    Use catalog dims when present; otherwise Connections → Open → ship carton once. Start billing.

After a paid order

  1. Store marks it paid — do not buy a storefront shipping label.
  2. If weight + L×W×H are set: ~15 minute cancel window, then Forbinde buys the label.
  3. If L×W×H is missing: held until you confirm carton or set ship carton on the connection.
  4. Tracking writes back once LumaSwift reports the shipment (webhook from the steps above).

If something looks wrong

Weight and L×W×H live on products
Prefer product weight and dims in the store (Wix, Woo, eBay send catalog dims). Ship carton on Connections → Open is only a Shopify fallback — apps cannot read Shopify’s Package picker. Different boxes per product → put dims on each product, or confirm packing on that order. Never guess dims. Missing dims hold the order; they are not a setup checkbox.
What “Held” means
(1) Cancel window — weight and dims are ready; Forbinde waits ~15 minutes, then buys the label automatically. (2) Missing dims — add L×W×H on the product, confirm packing on the order, or (Shopify fallback) set ship carton on the connection. Held is not a failed install.
No SKU mapping for labels
Labels-only (the default) does not need warehouse catalog import or SKU mapping. Catalog / Inventory are only for optional WMS pick/pack.

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