Forbinde

Setup guide

Shopify → shipping labels

Install from Shopify Admin. Same labels path as every other storefront — no warehouse catalog or SKU mapping.

What you paste where

  • Into Forbinde: LumaSwift API credentials, ship-from ZIP (if quoting). Ship carton L×W×H only if the storefront does not send dims (mainly Shopify).
  • Into LumaSwift: the webhook URL Forbinde shows after connect
  • Into the store: product weight and L×W×H when the platform supports them (preferred over a global ship carton)
  • You skip: SKU mapping / warehouse catalog (labels-only default)
  1. 1

    Install Forbinde in Shopify Admin

    Apps → Forbinde. Approve the app. Store→Forbinde webhooks register on install. Day-to-day status lives in Apps → Forbinde.

  2. 2

    Connect LumaSwift

    In Apps → Forbinde: paste LumaSwift API credentials → Save & test. Add ship-from ZIP if you enable checkout rates.

  3. 3

    Paste Forbinde’s webhook URL into LumaSwift

    Copy the webhook URL Forbinde shows after connect. Paste it in LumaSwift so tracking writes back to Shopify orders.

  4. 4

    Set product weight + ship carton

    Weight on each variant in Shopify. Then Connections → Open → set ship carton L×W×H once. Shopify’s Package picker (named boxes) is not readable by apps — metafields length/width/height also work.

  5. 5

    Subscribe (billing)

    Start the Forbinde plan/trial so labels can buy on paid orders.

  6. 6

    Optional — checkout rates / fast test

    Enable destination rates at checkout if you want. For a test order, tag it bridge-live in Shopify to skip the 15-minute cancel window.

After a paid order

  1. Store marks it paid — do not buy a storefront shipping label.
  2. If weight + L×W×H are set: ~15 minute cancel window, then Forbinde buys the label.
  3. If L×W×H is missing: held until you confirm carton or set ship carton on the connection.
  4. Tracking writes back once LumaSwift reports the shipment (webhook from the steps above).

If something looks wrong

Weight and L×W×H live on products
Prefer product weight and dims in the store (Wix, Woo, eBay send catalog dims). Ship carton on Connections → Open is only a Shopify fallback — apps cannot read Shopify’s Package picker. Different boxes per product → put dims on each product, or confirm packing on that order. Never guess dims. Missing dims hold the order; they are not a setup checkbox.
What “Held” means
(1) Cancel window — weight and dims are ready; Forbinde waits ~15 minutes, then buys the label automatically. (2) Missing dims — add L×W×H on the product, confirm packing on the order, or (Shopify fallback) set ship carton on the connection. Held is not a failed install.
No SKU mapping for labels
Labels-only (the default) does not need warehouse catalog import or SKU mapping. Catalog / Inventory are only for optional WMS pick/pack.

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