Forbinde

Setup guide

Wix → shipping labels

Install from the Wix App Market. Forbinde runs in the background — nothing to place on the live site.

What you paste where

  • Into Forbinde: LumaSwift API credentials, ship-from ZIP (if quoting). Ship carton L×W×H only if the storefront does not send dims (mainly Shopify).
  • Into LumaSwift: the webhook URL Forbinde shows after connect
  • Into the store: product weight and L×W×H when the platform supports them (preferred over a global ship carton)
  • You skip: SKU mapping / warehouse catalog (labels-only default)
  1. 1

    Install Forbinde from the Wix App Market

    Approve the app for your site. OAuth connects the store to Forbinde.

  2. 2

    Connect LumaSwift

    In Forbinde (or the linked operator console): paste credentials → Save & test. Add ship-from ZIP if you need live quotes.

  3. 3

    Paste Forbinde’s webhook URL into LumaSwift

    Copy the webhook URL after connect → paste in LumaSwift so tracking writes back to Wix orders.

  4. 4

    Set product weight + ship carton

    Put weight on products in Wix (and dims when Wix provides them). If orders still lack L×W×H, set ship carton once on Connections → Open.

  5. 5

    Subscribe (billing)

    Start the Forbinde plan/trial so labels can buy on paid orders.

After a paid order

  1. Store marks it paid — do not buy a storefront shipping label.
  2. If weight + L×W×H are set: ~15 minute cancel window, then Forbinde buys the label.
  3. If L×W×H is missing: held until you confirm carton or set ship carton on the connection.
  4. Tracking writes back once LumaSwift reports the shipment (webhook from the steps above).

If something looks wrong

Weight and L×W×H live on products
Prefer product weight and dims in the store (Wix, Woo, eBay send catalog dims). Ship carton on Connections → Open is only a Shopify fallback — apps cannot read Shopify’s Package picker. Different boxes per product → put dims on each product, or confirm packing on that order. Never guess dims. Missing dims hold the order; they are not a setup checkbox.
What “Held” means
(1) Cancel window — weight and dims are ready; Forbinde waits ~15 minutes, then buys the label automatically. (2) Missing dims — add L×W×H on the product, confirm packing on the order, or (Shopify fallback) set ship carton on the connection. Held is not a failed install.
No SKU mapping for labels
Labels-only (the default) does not need warehouse catalog import or SKU mapping. Catalog / Inventory are only for optional WMS pick/pack.

Need help? Support · Operator sign-in